What you commission

Satisfaction and experience surveys

Measurement reported as CSAT, Net Promoter Score and a satisfaction index, with the sample design, fieldwork window and weighting stated so the figure can be published, quoted and defended.

Customer satisfaction, CSAT and NPS surveys

Customer satisfaction measurement for banks, SACCOs, insurers, utilities and service providers, reported as CSAT, Net Promoter Score and a satisfaction index you can track period on period.

Commissioned by: Service quality and customer experience departments, marketing directors, boards and regulators, and the procurement teams that run the bid.

By sector

Satisfaction work is fielded across every sector we cover. The sector pages set out the products, channels and regulatory context specific to each.

Real estate Banking Telco and tech FMCG and retail Hospitality Aviation Governance Agriculture Health Energy Development and NGO Child protection

Start with a scoping call.

Thirty minutes to fix the population, the sample, the fieldwork window and what the report has to show. Nothing goes to field before you sign off the design.

Request a scoping call